So Che

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Chaopena Na So Che Terms and Conditions

  1. To purchase the packs, dial *140#.
  2. So Che packs are customized to meet each customer’s usage pattern.
  3. All customers that have a valid weekly or monthly pack will be eligible for free night calls between 00.00am and 05.00am. Once the usage limit for free night calls has been reached, normal billing will apply.
  4. Pack prices at different rates as per each customer’s usage trends. The prices will be displayed on the USSD code *140#.
  5. Minutes, Data & SMS to be credited to a dedicated account different from the main airtime account.  
  6. The packs will be valid as follows; a best voice offer pack will last for 24 hours if the 24 hour pack has been selected or up till midnight if a midnight pack has been selected from the time of purchase, a daily pack will be valid for 24hours from the time of purchase, weekly packs to be valid for 7 days and monthly packs to be valid for 30 days from time of purchase.
  7. Where a customer has bought both an Airtel pack and All Networks Pack, the minutes in the Airtel Pack will be used up first for Airtel calls before using up the All Networks Pack.
  8. Where a customer buys more than one Airtel Pack or All-networks Pack and the packs have different validities, the pack with the lowest validity from time of purchase will deplete first then move to the next valid pack and so forth. i.e., 24hrs, daily, weekly and monthly.
  9. Pay-Phones, Postpaid customers and CUG (Closed User Group) will not be eligible.
  10. On-net & Any-network Packs value cannot be used for international calls or whilst roaming.
  11. Where a customer has an active Airtel Data bundle and a So Che Pack, the So Che Pack will be depleted first.
  12. Customers may purchase the 800MB So Che Data Night Pack at K5 as many times as they please. The 800MB So Che Data Night Pack is valid from midnight to 05:00AM
  13. Data balance in the So Che Night Data pack expires after 05:00AM every morning. Even though the Data pack account may show balance after 5AM. This balance cannot be used after 5AM or the following night.
  14. All  Airtel to Airtel minutes will be consumed at a 1 second for all So Che main account minutes and 30 seconds for all So Che bonus account minutes. 
  15. All network minutes will be consumed at a 1 second for all So Che main account minutes and 60 seconds for all So Che bonus account minutes. 
  16. Airtel Reserves the right to adjust So Che rates and benefits.
  17. The availability of the So Che service is subject to the availability of the general network service and is not exempt from any system unavailability, malfunction or any other unforeseen technical complication that may be experienced on the network.
  18. Customers are advised to refer to general terms and conditions for the usage of the Airtel Networks Zambia Plc mobile service which are hereby incorporated by implication.