So Che

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So Che Packs FAQs


What is So Che Reloaded? 

It is the new and exciting So Che offer that gives: 
a. Free night calls
b. More weekly and monthly minutes 
c. The best voice daily offers in the Zambian market with a choice between 24hrs and midnight validity. 


How does it work?

Simply dial *140# and select option 1 for the best voice offers, or select any other preferred bundle.

  

Note: So Che packs are not auto-renewed.


What is So Che “Buy for other”?

So Che “Buy for Other” is an option that enables customers to purchase any type of So Che pack for their family and friends at any given time.


How do I Buy a Pack for Other?

To buy So Che for other, simply dial *140# and select option 5, enter the number for the person you would like to purchase a pack for and proceed to pick the pack your choice.


What happens if the recipient already has a So Che Pack, will the So Che Packs merge?

No. The So Che packs will deplete in the order from lowest validity to higher validity.


Is the So Che reloaded promotion open to all?

Yes. The promotion is open to all Airtel Prepaid Customers except for:

  • Post-Paid Customers
  • Payphones 

If both Airtel and All networks Packs are purchased does one get the free night calls?

To enjoy free night calls, simply buy a weekly or monthly pack on on-net or all-net bundles.


How does free night calling work?

For as long as your weekly or monthly pack is valid, you will be able to make free calls between 00:01 to 04:59.


How do I check balance of the Minutes, SMS and data that I have left for the day?

To check the balance of minutes, SMS & data, you need to dial the short code *140*14# or dial the So Che menu on *140# and select option 6.


What is the validity of the So Che Packs?

  1. Best Voice packs
  2. 24 hour pack: valid for 24 hours
  3. Midnight valid packs: valid till midnight on day purchases
  4. Airtel & All-net Packs
  5. Daily pack: 24 hours
  6. Weekly pack: 7 days
  7. Monthly pack: 30 days
  8. So Che Data Night Pack: 00:01AM to 05:00AM

How long is my So Che Pack valid for?

The above stated validity will apply for each So Che pack. Please note that minutes from your daily pack will not merge with your weekly or monthly bundle minutes.


Which bundle will I use first?

If you have more than one bundle, the bundle with the shortest validity will be the first to be used up in the following order:

  1. Midnight
  2. Best Voice offer
  3. Daily
  4. Weekly
  5. Monthly

For queries and concerns, who do I contact?  

Call 111, our Customer Care line or reach on www.facebook.com/airtelzm www.twitter.com/airtel_zambia Airtelcustomerservice@zm.airtel.com