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Over Scratch

Customers can now self-load their badly scratched Airtime cards by dialing USSD 100 or calling 100 & 124.

  • · The Customer is required to enter not less than 7 visible digits of a valid Airtime PIN & a complete valid serial number.
  • · A confirmation sms will be sent for successful recharge or failure.

IVR Procedure: Call 100 or 124

  • · Dial 100 or 124
  • · Select Option 1 account Management
  • · Select Option 4 Badly Scratched Voucher
  • · Select Option  1 to enter serial after press #
  • · Press 1 to confirm
  • · Enter 8 visible digits press #
  • · Press 1 to confirm

USSD Procedure:

  • · Dial *100#
  • · Select 7, My account
  • · Select 6, Over Scratch card