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Airtel Games Club

 

Q. What is Airtel Games Club?
A. Airtel Games Club is a subscription based mobile portal which offers mobile games to download and play as long as you have an active subscription. Subscription is available at as low as NGN 20 per day, NGN 50 per week and NGN 150 per month.  

Q. Where do I find Mobile games offered from Airtel on my Mobile phone?
A. You need to log on to http://games.ng.airtellive.com  from your mobile via your mobile browser. You can then select from a range of mobile games. Remember to bookmark for easy access.

Here are some pointers to HELP you connect:
To browse and purchase a game, please make sure:


  1. Your mobile is configured with mobile internet (WAP/GPRS) settings.
  2. You are using a compatible mobile phone for mobile games.
  3. You have enough airtime.
  4. You have enough space for downloading mobile games on your mobile. We recommend you save the games you download on your memory card – if there is one in your mobile phone.

 

Q. How do I get the link for Airtel Games Club?

A. Send “GAMES” to 599 or visit http://games.ng.airtellive.com from your mobile.

Q. How to download the games from Airtel Games Club?
A. You can browse through the portal and download the games by clicking the download button.

Q. How do I play the games?
A. You can access the games/applications folder on your phone to play the games. The instructions to play the game will be within the game.

Q. Where can I find help/instructions on playing the games?
A.You can also visit the Help section on http://games.ng.airtellive.com from your mobile to get help.You will find the Game specific instructions within the game once you download it.

Q. How much do I pay for playing the games?
A. If you have opted to subscribe to Games Club, then you can download unlimited number of games and play them as long as your subscription is active. Subscriptions are available as low NGN 20 per day, NGN 50 per week and NGN 150 per month

Q. How can I find the specific games on Games Club?
A. Games Club has a unique offering of unlimited access to over 1000 games. If you know the game name or partial name of the game, you can type in the search bar. If not then you can browse through the respective categories. Please do note that only games that are supported for your phone are displayed on the pages.

Q. Where can I find the games which I have already downloaded? How can I download the games again? Do I need to pay again for these Games?
A.You can go to “My Account” section to see the list of games downloaded by you in the past. The Games can be downloaded from the ‘My Account’ section as long as you retain the same number. The Games will be free to download, but data charges would apply as applicable. You can attempt downloading a game from the ‘my account’ section only 5 times.

Q. How can I unsubscribe from the Games Club?
A. To unsubscribe from the subscription services, you need to go to “My Account” in Games Club and click on ‘Unsubscribe’ button. You can also send UNSUB to 599 or dial *599*2#. There are no charges for sending this SMS.

Q. I cannot launch the game?
A. You may have downloaded a subscription based game; this can be identified with a launch window indicating multiple subscription options like, NGN 20 per day, NGN 50 per week and NGN 150 per month. Such games will try to check for your subscription status at launch and may not start due to insufficient balance in your account.

Q. I could launch my game till yesterday, but it won’t start today?
A. You may have downloaded a subscription based game; this can be identified with a launch window indicating multiple subscription options like, NGN 20 per day, NGN 50 per week and NGN 150 per month. These games might not start on second day/week due to in sufficient balance in your account which restricted us to renew your games subscription.

Q. I get error 'Low Balance, Recharge and try again', what does this mean?
A. This message is displayed when you do not have sufficient balance in your account or your daily/weekly/monthly renewal has been unsuccessful.

To continue enjoying gamesclub kindly refill and try again.

 

Ala Carte


Q. What is the Ala Carte games portal?
A. This is a games portal where you as the user can choose which games you want to download. You pay only for the game/games that you have downloaded. Once paid, the game is yours for life!!

Q. What are the prices at which I can download games?
A.The games are available at three different prices; NGN 30, NGN 50 and NGN 100.

Q. Are there any recurring charges?
A. There are no recurring charges for the Ala Carte portal. You will pay only for the game that you have downloaded.

Q. Are there any additional charges for downloading the game?
A. You will be using data on your phone, so it depends on what data package you are using.

Q. What if I have been charged but I didn’t get the game?
A. No problem!! If the download was interrupted due to some reasons, you can still download the same game from the ‘My Account’ section on the portal. Here you will see the list of all games that you have downloaded. Please note that you can only attempt to download 5 times. Please ensure that you are in good connectivity when you re-try.

Q. For re-downloading the game from My Account, do I have to pay again for the game?
A. No. there are no charges for re-downloading the game from My Account.  However, data charges may apply depending on your data package. Also, please note that you can attempt downloading a game from the ‘My Account’ section only 5 times.

Q. I changed my handset. Earlier I used to see more games for my handset. Why has this reduced?
A. The games that we make available to you are compatible for specific handset models. There were more number of games available for your previous handset and less for your new handset. However, we keep adding new games regularly and you should see more games for your handset.

Q. What if I change my handset or mobile number? Can I still get my previous games?
A. If you change your handset and retain the same number. then you will be able to play the same games on your new handset if they are available for your new handset. However, if you change your mobile number, then you will be recognized as a new user. In this case, you will need to pay for the same games like a new user.

 

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