1

Registration

  • Register your airtel SIM card.
  • Once registered, you are automatically registered on Airtel Money
  • Dial *197# to check your registration status
2

Activate your Airtel Money account

  • Dial *185#.
  • Select option 2 - Request for activation code.
  • Redial *185#.
  • Select option 2 - Activate account.
  • Enter activation code received.
  • Enter new PIN (4 digits of your preferred PIN/secret code).
  • Re-enter your preferred PIN to confirm.
3

Set your alternative number

  • Dial *185#.
  • Select option 9:My Account
  • Select option 7: PIN reset
  • Select option 1 – Set alternative number
  • Enter your Current pin

When you forget or lock your account, just

  • Dial *185#.
  • Select option 9:My Account
  • Select option 7: PIN reset
  • Select option 2 – Request Temp PIN
  • A Temp PIN will be sent to the Alternative number that was set, Retrieve it to proceed

Or set secret word

  • Dial *185#.
  • Select option 9:My Account
  • Select option 7: PIN reset
  • Select option 3 – Register Secret Word
  • Enter Secret word e.g. table, tick, Zone etc.
  • Enter your Current pin

When you forget your PIN, just

  • Dial *185#.
  • Select option 9:My Account
  • Select option 7: PIN reset
  • Select option 4 – Reset PIN with Secret Word
  • Enter the Secret word you registered
  • A Temp PIN will be sent to your number, Retrieve it to proceed

NB:

The alternative number or secret word can be changed as many times as long as you can remember the Current pin

Alternative number is applicable for both Airtel or other networks

Temp Pin is valid for 24hrs

Airtel Money balance should between 0shs to 50,000shs for this alternative number option to work